The Company
Nwce Foodservice equipment are one of the uk's leading food service equipment maintenance companies. With Engineers nationwide supporting the Catering and Bakery sectors.
The role
A Vacancy exists within our Bolton office for a customer support advisor - Supporting customers in our busy office from clients nationwide. The job role includes the below.
- Manage day to day call handling and task logging in line with NWCE company processes
- To meet predefined target times, SLA’s and KPI’s by Managing incoming tasks into our crm and database
- Solution and problem solver mentality and methodology required.
- Empathetic response to customer queries, faults and enquiries, also updating customers on outstanding tasks.
- Answer incoming calls into the office from internal colleagues and clients
- Ensure the company system is updated and calls are logged with all relevant information in line with NWCE company policies
- Liaise with the Regional Service co-coordinators and highlight/escalate any known issues or queries that may impact on service delivery to our clients
- To be flexible and adaptable where required
- Portal Management for clients
$ads={1}
The candidate
- Experience within a busy Service environment to meet SLA's and KPI's
- Understanding of service delivery
- Foodservice equipment knowledge desired but not essential
- Departmental knowledge to facilitate best working practices
- Reporting to our organisation in a professional manner
Will be required to work a 40 hr week working within a shift pattern of 8-5. 1hr for lunch
The Package
- Competitive salary
- Huge Personal Career growth, opportunity and training development
- 28 Paid holidays, increasing by 1 day per year up to 4 years
- Pension
- 1 Extra day holiday for your birthday
- Onsite Parking
- Staff wellbeing program
Why join our team?
NWCE Foodservice equipment is experiencing huge growth and you’ll be part of this growing team. We believe in recruiting from within and there are always opportunities to further your career with training and development.
Job Type: Full-time
Salary: Up to £23,000.00 per year
Benefits:
- Company events
- On-site parking
- Referral programme
Schedule:
- Monday to Friday
- Overtime
Work Location: In person
